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本教材編寫分工如下:劉梅編寫了實訓模塊一、實訓模塊二;苑麗娟編寫了實訓模塊四和實訓模塊七;宋娜編寫了實訓模塊三;包博編寫了實訓模塊五;劉莉編寫了實訓模塊六;宋光輝編寫了實訓模塊八。胡揚政確定教材的建設特色和教學欄目設計等。王艷、李作聚和王莉莉擔任專業(yè)策劃。
由于時間倉促，編者水平有限，錯漏之處在所難免，懇請讀者多提寶貴意見，以便再版時補充更正。
圖書目錄
Unit OneBusiness Promotion
實訓模塊一公司業(yè)務推廣
Practice 1Introducing the Logistics Company
實訓項目1介紹物流公司
Practice 2Visiting the Logistics Company
實訓項目2參觀物流公司
Practice 3Introducing the Main Business of the Logistics Company
實訓項目3介紹物流公司的主要業(yè)務
Practice 4Writing E?mail on Company?s Business Promotion
實訓項目4撰寫與公司業(yè)務推廣相關的電子郵件
Logistics Knowledge
物流小知識
Unit TwoCustomer Service and Day?to?day Communication
實訓模塊二客戶服務及日常溝通
Practice 1Receiving Client Consultation
實訓項目1接受客戶咨詢
Practice 2Solving the Specific Problems
實訓項目2解決具體問題
Practice 3Receiving Customers? Complaints
實訓項目3接受客戶投訴
Practice 4Dealing with Problems for Customers Ⅰ
實訓項目4為客戶處理問題Ⅰ
Practice 5Dealing with Problems for Customers Ⅱ
實訓項目5為客戶處理問題Ⅱ
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit ThreePackaging Design
實訓模塊三包裝設計
Practice 1Packaging Design of Common Merchandise
實訓項目1普通商品的包裝設計
Practice 2Packaging Design of Fragile Merchandise
實訓項目2易碎商品的包裝設計
Practice 3Complaining about the Unreasonable Packaging Design
實訓項目3不合理包裝設計投訴
Practice 4Complaining about the Improper Packaging Design
實訓項目4不恰當包裝設計投訴
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit FourTransportation
實訓模塊四運輸
Practice 1Deciding the Transport Mode
實訓項目1決定運輸方式
Practice 2Deciding the Transport Route
實訓項目2決定運輸路線
Practice 3Optimizing the Transport Program
實訓項目3優(yōu)化運輸方案
Practice 4Writing E?mail Related to Transportation
實訓項目4撰寫與物流運輸相關的電子郵件
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit FiveStorage
實訓模塊五倉儲
Practice 1Introducing Warehouse and Its Design
實訓項目1介紹倉庫及其設計
Practice 2Communication on the Storage of Goods
實訓項目2儲存貨物溝通
Practice 3Inventory Management
實訓項目3庫存管理
Practice 4Communication on Stock Issues
實訓項目4庫存問題溝通
Logistics Knowledge
物流小知識
Unit SixCommissioned Carrier
實訓模塊六委托承運
Practice 1Finding the Carrier
實訓項目1尋找承運人
Practice 2Negotiating with the Carrier
實訓項目2與承運人談判
Practice 3Dealing with Related Issues with the Carrier
實訓項目3與承運人處理相關事宜
Practice 4Writing E?mail on Carriage of Consignment
實訓項目4撰寫與貨物委托承運相關的電子郵件
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit SevenFreight Quotations
實訓模塊七貨運報價
Practice 1Sea Container Rate Quotation
實訓項目1海運集裝箱報價
Practice 2Air Freight Quotations
實訓項目2航空運費報價
Practice 3Sea?Rail LCL Quotations
實訓項目3海鐵聯(lián)運拼箱報價
Practice 4Writing E?mail Related to Freight Quotations
實訓項目4撰寫與貨運報價相關的電子郵件
Logistics Knowledge
物流小知識
Unit EightCustoms Declaration Inspection and Quarantine Report
實訓模塊八報關及報檢
Practice 1Communications on the Cargo Declaration
實訓項目1貨物報關溝通
Practice 2Introducing the Services Provided by the Inspection and
Quarantine Report Agency
實訓項目2介紹代理報檢的服務項目
Logistics Knowledge
物流小知識
Case and Improvement
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